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IGeLU 2020 Digital Conference and Developers' Day 14 -17th September, 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.


Request a Resource - One simple way
Monday, September 14, 2020 at 2:00 PM–2:30 PM, Zoom - 1
Conference or Developers' Day
Developers' Day (30 min session)
Session Abstract
Over the years we've accrued a multitude of different forms and methods for users to request content from the library, many of these requiring them to understand library terminology and how we acquire content. As part of a lean review into content purchasing we looked at how this process can be made simpler for both our users and library staff, the result of this being our 'Resource Request Service', a single place to request something from the library.

In this session we'll look at how we took an iterative approach to developing a single place our users could request resources from the library but also a single place our staff could view and manage these request, ultimately choosing the most appropriate fulfilment method. We'll dive into how this links up to Alma and the CLA's DCS but also look at ways we can make our staff's lives easier by integrating with other systems such as Primo, reduced the need to switch out to different systems.
Practical Applications
Applicable Ex Libris Product
Target Audience Skill Level
Register to the full Dev Day part at
Stephen Robinson, Lancaster University, England UK
Presenter's job title:
Digital Developer: Projects & Operations
Mehmet Celik, KU Leuven