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2020 Digital Conference and Developers Day

September 14–17, 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.

 

Request a Resource - One simple way

Monday, September 14, 2020 at 2:00 PM–2:30 PM BST
Zoom - 1
Conference or Developers' Day

Developers' Day (30 min session)

Session Abstract

Over the years we've accrued a multitude of different forms and methods for users to request content from the library, many of these requiring them to understand library terminology and how we acquire content. As part of a lean review into content purchasing we looked at how this process can be made simpler for both our users and library staff, the result of this being our 'Resource Request Service', a single place to request something from the library.

In this session we'll look at how we took an iterative approach to developing a single place our users could request resources from the library but also a single place our staff could view and manage these request, ultimately choosing the most appropriate fulfilment method. We'll dive into how this links up to Alma and the CLA's DCS but also look at ways we can make our staff's lives easier by integrating with other systems such as Primo, reduced the need to switch out to different systems.

Track

Practical Applications

Applicable Ex Libris Product
Alma
Primo
Target Audience Skill Level

Intermediate

Registration

Register to the full Dev Day part at https://zoom.us/webinar/register/WN_4wwhkqTZTwmRS23pfPyGww

Presenter

[photo]
Stephen Robinson, Lancaster University, England UK
Presenter's job title

Digital Developer: Projects & Operations

Moderator

[photo]
Mehmet Celik, KU Leuven
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