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IGeLU 2020 Digital Conference and Developers' Day 14 -17th September, 2020

All events will be held online. It is worth noting that all times in the program are quoted in British Summer Time (BST ; = UTC+1).

You can register here. As we are running multiple streams, we have had to break down the registration process to a day-by-day and session-by-session registration process.


The Customer Success Journey in Unprecedented Times
Thu 17 Sep, 2020, 12:50–13:25, Zoom - 1
Conference or Developers' Day
Conference (20 minutes + 5 min Q/A)
Session Abstract
Customer Success has and will always be our top priority at Ex Libris. The Global Operations management team will present the Customer Success Cycle, the new initiatives it includes and how it is tailored to accelerate the path to your success.
Applicable Ex Libris Product
None - General
Target Audience Skill Level
None — General Audience
Yair Amsterdam, ProQuest
Presenter's job title:
COO ProQuest
Audrey Ho, Ex Libris
Co-presenter's job title:
Director of Global Knowledge Delivery
Osnat Vilenchik, Ex Libris
Co-presenter's job title:
VP Content Operations
Wei Xuan, University of Manitoba Libraries