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Annual Conference 2020

Authors of accepted proposals can use the tool below (scroll down) to see where they have been placed in the agenda. This is only a schedule of the presentations, not the entire conference. To view the overall event schedule, please visit the AAA 2020 Annual Conference webpage.

Scroll down to search by Authors (Person)*, Date/Time, Keywords, and Submission Type. Rooms have not been assigned yet, so the locations are just generic place holders. *Note: If the submitting author did not add all the authors/panelists to the ProposalSpace form, only the Lead Author will be searchable.

Confirm your place in the schedule by going to the AAA Presenter Confirm Google Sheet and following the instructions in the top row. Contact the AAA office if you have questions. Please be sure to reference the session title(s), date(s) and time(s) when you contact us.


7.2c How Effective Are Humanized Chatbots? A Study of Consumer-Chatbot Communication in Taiwan

Saturday, March 28, 2020 at 2:15 PM–3:45 PM EDT
Room 2 - San Marino
Submission Type

Full Paper

Keywords
Brand-Consumer Relationship
Experimental Research
Interactive
New Technology

Lead Author

Wanhsiu Sunny Tsai, University of Miami

Additional Authors

Yu Liu, Florida International University
Ching-Hua Chuan, University of Miami
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