2013 ER&L Online Program Search Tool
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You got a problem with that? We’re working on a solution: The Future of e-resource management and troubleshooting in a unified 2CUL context
2013 Conference Track
Managing Electronic Resources
Keywords
problem reports, user services
Learning Objectives
Following this session, participants will be able to:
- realize key strategies associated with the provision of effective e-resource troubleshooting and support,
- apply the methods and principles introduced in the session to enhance the management of issues in their own libraries.
Abstract
Presenters from Cornell and Columbia (2CUL) will describe expectations, requirements, and open questions in regard to e-resource management and troubleshooting in a cross-institutional environment. The information sharing and planning in this 2CUL partnership has aided both institutions in realizing efficiencies in managing problems. Now we are working to frame strategic objectives and tools required for unified e-resource management such as common workflows and a shared LMS.
Presenters
![[photo]](https://secure.gravatar.com/avatar/33414ae85862c311e0c9e1d03afe0bf1.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Susan Marcin, Columbia University")
Susan Marcin, Columbia University
![[photo]](https://secure.gravatar.com/avatar/924a4b7753e32ec89d1a6e0825ab8a2f.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Liisa Mobley, Cornell University")
Liisa Mobley, Cornell University
![[photo]](https://secure.gravatar.com/avatar/1ed76469b9d7a5db0a1f91dc25a9ad9b.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Boaz Nadav-Manes, Cornell University")
Boaz Nadav-Manes, Cornell University
![[photo]](https://secure.gravatar.com/avatar/5126b231fed73f6af06438b17f668039.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Jesse Koennecke, Cornell University")